Configuring Tenant

A Tenant is a business unit, entity, or a department in an organizational hierarchy. You can create, modify, and specify configuration details of a Tenant. In the SUMMIT application, you can select the label name for Tenant based on your usage, for example: Department/ Customer or by default Tenant (see: TENANT LABEL DISPLAY). The defined label name is displayed for Tenants. Department can be used when the SUMMIT application is used by multiple departments within the organization. Customer can be used when multiple customers are handled using the SUMMIT application. You can use any other label name based on the requirement of the organization.

To configure Tenant:

Select Admin> Basic > Infrastructure > Tenant.
On the TENANT page, click ADD NEW on the ACTIONS panel.
Select the Domain from the drop-down list and type in the new Tenant details. For more information about the fields on the TENANT page see, Field Description.
Click SUBMIT. A new Tenant is added.

Figure: Tenant page

Field Description

The following table describes the fields on the TENANT page:

Field	Description
DETAILS
Domain	Select a Domain from the drop-down list under which you want to configure the Tenant.
Department Code	A unique code for the Tenant. This helps you to identify Tenants. You can enter a maximum of six characters.
Display Name	Type in the name of an Tenant.
Description	Type in a brief description about an Tenant.
Active	Indicates the status set for the Tenant. If selected, the Tenant is enabled to display on other pages of the application. If not selected, the Tenant will be an inactive Tenant. The Tenant is disabled to display on other pages of the application. The newly created Tenant details are not appended with the existing Tenant list.
Modules	Lists all the modules for which the logged in user has access. Select the check mark over the Module icon to enable the Tenant for the respective module. By default, the check marks are displayed in grey color indicating that the Tenant is disabled for the selected module.
Color Codes	The color codes displayed for the check mark: Grey: Indicates that the Tenant is disabled for the module. Green: Indicates that all the associated components of the module are configured. Yellow: Indicates that the associated components of the module are not configured.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the TENANT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Tenants configured in the SUMMIT application.

Figure: TENANT page: List of Tenants configured

To edit a Tenant detail, click the configured Tenant Name. Make appropriate changes and click SUBMIT.
To display the inactive Tenant details, click the Include Inactive check box.

Note: When the Tenant details are displayed under the LIST table, the ADD NEW and TENANT LABEL icons are displayed on the ACTIONS panel.

Click ADD NEW to add a new Tenant.
Click TENANT LABEL to configure the Tenant Label name (see: Tenant/ Department/ Customer).

CONFIGURE DETAILS

Click CONFIGURE DETAILS to configure the various modules for the Tenant.

To configure the Incident Management module: see SUMMIT Service Management Online Help.
To configure the Request Fulfillment module, see SUMMIT Service Management Online Help.
To configure the Change Management module, see SUMMIT Service Management Online Help.
To configure the CMDB module, see SUMMIT Service Management Online Help.
To configure the Asset Management module, seecheck mark indicates that the module is configured.

IMPORT CONFIGURATION

Click IMPORT CONFIGURATION to copy the configuration from an existing Tenant. You are redirected to IMPORT CONFIGURATIONS BY TEMPLATE page. For more information, see Importing Configurations by Template