Viewing/Updating My Cart Items

Users can add SRs to the Cart to create multiple SRs at a time. The option of adding an SR to the Cart is available if configured by Administrator. For more information, see Configuring Service Request Management Module in the Service Management Online Help. You can view all the Cart items added to the Cart in MY CART ITEMS page and raise multiple SRs at a time.

To view or update My Cart Items:

  1. Click icon on the Quick Action bar of the SUMMIT Application. All the SRs added to Cart are displayed on the MY CART ITEMS page.

 

Figure: MY CART ITEMS page

 

  1. You can set filters to view specific Cart items. Click Filters icon to view the FILTERS pop-up page.

 

Figure: FILTERS pop-up page

 

The following table describes the fields on the MY CART ITEMS page:

Field Description
Tenant Select a Tenant from the drop-down list.
Category Select the category of the Cart item.

SRC ID

 Specify the Service Request Cart ID range in the From and To fields.
Log Date Specify the SR log date range in the From and To fields.
  1. Select the Cart items and click CHECKOUT CART to create SRs for the selected items.
  1. Click the SRC ID to view or update the Cart item details. Click SUBMIT if you want to raise SR for the Cart Items or click UPDATE CART to save the changes.

 

Figure: New Service Request - CART ID page